Return Policy

At Pineiro Jewelry, customer satisfaction is our top priority. As a small jewelry business, we strive to ensure that every piece meets your expectations. However, we understand that sometimes returns may be necessary. Please review our return policy carefully:

1. Eligibility for Returns

   • Returns are accepted within 7 days of delivery.

   • The item must be in its original condition, unworn, and with all tags and packaging intact.

   • Custom-made, engraved, or personalized items are non-refundable unless there is a defect.

2. Process for Returns

   • To initiate a return, please contact us at pineiro@pineirojewelry.com or (786) 449-4610 with your order details and reason for return.

   • Once your return is approved, we will provide instructions for shipping the item back to us.

3. Refunds

   • Upon receiving and inspecting the returned item, we will process your refund within 3 days.

   • Refunds will be issued to the original payment method.

   • Shipping fees are non-refundable.

4. Exchanges

   • Exchanges are allowed for items of equal or greater value, based on availability.

   • Please contact us to arrange an exchange.

5. Damaged or Defective Items

   • If you receive a damaged or defective item, please notify us within 3 days of delivery. We will arrange a replacement or refund as needed.

6. Delivery Returns

   • For delivered items, the customer is responsible for the return shipping costs unless the item is damaged or defective.

Thank you for choosing Pineiro Jewelry. If you have any questions or concerns about your return, please don’t hesitate to contact us at pineiro@pineirojewelry.com or (786) 449-4610